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Tokyo MK Co., Ltd. – Privacy Policy

1. Personal Information Collected and Its Purpose

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Tokyo MK conducts a variety of business and social activities, centered on our taxi operations. We collect and manage customer information to the extent necessary for each purpose as outlined below.

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1) Taxi Services

  • Customers who use our taxis or other vehicles may be registered as members. We collect name, phone number, and pick-up location for dispatch purposes.

  • Calls to our call center may be recorded to maintain and improve service quality, evaluate performance, and ensure accurate responses.

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2) Related Services
For other services, we may collect basic customer information (name, address, phone number) as well as other personal information necessary for each specific service:

  1. Membership Services: Additional information such as billing details, age, gender, and income may be collected to provide member services, promotions, and credit management.

  2. Driver Dispatch, Bus, and Security Services: Information on individual schedules, building access, and billing-related details.

  3. Travel Services: Destination, passport information, and other details necessary for travel-related services.

  4. MK Newspaper Subscription

Tokyo MK may use the above information to provide customers and individuals with information about products, services, and other content deemed beneficial or socially meaningful. Please be aware of this in advance.

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3) Other Uses
For campaigns, surveys, events, or petition participation, information required for the purpose of the activity may be collected.

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2. Provision and Joint Use of Information

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  • Collected personal information may be provided to MK Group regional passenger transport companies and related affiliates to offer services and information useful to customers.

  • Information related to radio-dispatched taxis may be shared with joint users for dispatch and billing purposes.

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Joint Users:

  • Regional passenger transport companies of the MK Group

 

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MK Co., Ltd.
63-1 Nishikujo Higashijimacho, Minami Ward, Kyoto City
Contact: General Affairs Department, Tel: 075-555-3132
Osaka MK Co., Ltd.
2-1-21 Kitatsumori, Nishinari Ward, Osaka City
Contact: General Affairs Department, Tel: 06-6453-5489
Kobe MK Co., Ltd.
8-11-2 Minatojima, Chuo-ku, Kobe
Contact: General Affairs Department, Tel: 078-306-5655
Regional passenger transport companies
Izumisano Center Building 4F, 1-10-37 Takamatsu Higashi, Izumisano City
Contact: General Affairs Department, Tel: 078-306-5655
Fukuoka MK Co., Ltd.
3-14-16 Nanotsu, Chuo-ku, Fukuoka City
Contact: General Affairs Department, Tel: 092-713-5588
Nagoya MK Co., Ltd.
4-1-1 Kanadacho, Kita-ku, Nagoya
Contact: General Affairs Department, Tel: 052-912-5757
Shiga MK Co., Ltd.
2-27 Ishiyamadera 4-chome, Otsu City
Contact: General Affairs Department, Tel: 077-531-2001
Sapporo MK Co., Ltd.
4-20 Chuo 1-jo 5-chome, Shiroishi-ku, Sapporo
Contact: General Affairs Department, Tel: 011-866-3362
MK Tourist Bus Co., Ltd.
1-1 Kamitoba Kitahanacho, Minami Ward, Kyoto City
Contact: General Affairs Department, Tel: 075-681-8540

Other affiliated companies

Tact Co., Ltd.
Contact: General Affairs Department, Tel: 075-681-8501
6F Life Plaza Nishioji Shijo, 25 Nishiindairacho, Ukyo Ward, Kyoto City
Best Value Energy Co., Ltd.
Contact: General Affairs Department, Tel: 075-681-8540
63-1 Nishikujo Higashijimacho, Minami Ward, Kyoto City
MK Leasing Co., Ltd.
Contact: General Affairs Department, Tel: 075-681-8540
1-1 Kamitoba Kitahanacho, Minami Ward, Kyoto City
MK Finance Co., Ltd.
Contact: General Affairs Department, Tel: 075-682-0674
36 Nishikujojimacho, Minami Ward, Kyoto City
MK Oil Co., Ltd.
Contact: General Affairs Department, Tel: 075-681-8501
63-1 Nishikujo Higashijimacho, Minami Ward, Kyoto City
MK Holdings Co., Ltd.
Contact: General Affairs Department, Tel: 075-555-3132
63-1 Nishikujo Higashijimacho, Minami Ward, Kyoto City

Wireless-related joint users

Kyoto Taxi Association Cooperative
1-1 Nishikawaramachi, Kamigamo, Kita-ku, Kyoto City
Contact: General Affairs Department, Tel: 075-555-3132
MK Wireless Business Cooperative
63-1 Nishikujo Higashijimacho, Minami Ward, Kyoto City
Contact: General Affairs Department, Tel: 075-555-3132

3. Security Measures

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Tokyo MK takes all reasonable steps to ensure the safe management of personal information.

Security measures include:

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1) Organizational Measures

  • Rules for protecting personal information are formalized according to JIS Q 15001.

  • A responsible manager oversees compliance and supervision.

  • Contractors, such as waste disposal or cleaning companies, are bound by confidentiality agreements when handling information.

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2) Personnel Measures

  • All employees, including executives, drivers, part-time staff, and temporary workers, are educated on these rules and supervised to ensure compliance.

  • Drivers are specifically trained to protect customer information and strictly adhere to non-disclosure obligations.

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3) Technical Measures

  • Security measures include access control, monitoring of network activity, and management of data transmission to prevent unauthorized access, alteration, theft, loss, leakage, or impersonation.

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4) Physical Measures

  • Facilities, equipment, and devices storing personal information are secured through locks, surveillance, and other reasonable safeguards.

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5) Management of Outsourced Services

  • Personal information may be entrusted to third-party providers for services such as direct mail, newspaper delivery, billing, or IT system development and maintenance.

  • These providers are selected and monitored according to Tokyo MK standards under non-disclosure agreements.

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4. Disclosure and Correction of Personal Information

  • Requests for disclosure, suspension of use, or correction of personal information can be made via the contact points below.

  • Requests should generally be submitted in writing, and your identity will be verified before a reasonable response is provided.

  • Please note that we may not be able to provide information beyond what was originally collected.

  • Any costs incurred for investigation or processing may be charged to the requester.

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5. Complaints & Inquiries

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For complaints, consultations, or requests regarding disclosure, correction, or use of personal information, please contact the following:

 

Tokyo MK Co., Ltd.

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For personal information related to taxi dispatch:
Call Center: 03-5547-5551

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For all other personal information inquiries:
General Affairs Department: 03-5547-5547
E-mail: privacy@mk-group.co.jp

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Note: This Privacy Policy may be updated as necessary to reflect changes in the information handled or services provided.

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